Kognitive Networks. and its affiliates (collectively, “Kognitive Networks” “we,” “us” or “our”) respect and value your privacy. In this Privacy Policy (“Policy”), we describe the information that we obtain about subscribers to our internet service and related products and services (the “Services”), including information you may provide to access our Android or iOS applications and/or customer portals at https://www.kognitive.net related to our Services (collectively, our “Platforms”). This Policy does not apply to users of any third party applications or websites that you access through the use of our Services. By using our Platforms or Services, you agree that any information you provide to Kognitive Networks will be handled as described in this Policy, which is incorporated by reference into the Customer Agreement located at https://www.kognitive.net/acceptable-use-policy
Kognitive Networks collects personal information from you when you use our Services, create an account with us, request information from us, or otherwise contact us. The personal information we collect may include your name, address, email address, phone number, account login credentials (such as a username and password), and a credit or debit card number or other financial information (“Information”). We may combine the Information you provide to us with information from and about you that we receive from third parties, including business partners and vendors, or information that we automatically collect when you visit our Platforms. You may update or change your contact and billing information by calling our customer care number at +1 800-453-1324 or accessing our customer portals at www.kognitive.com.
When you use our Platforms, we may use cookies, log files, or other similar technologies to conduct analytics relating to our Platforms. For example, we may automatically collect from you information such as your account login credentials, browser type, operating system, type of mobile device, software version, Internet Protocol (IP) or MAC address, Internet service provider and platform types. We may also collect information about your use of our Platforms, including the areas or pages of our Platforms that you visit, the amount of time you spend using our Platforms, the number of times you return to our Platforms, the amount of time it takes to load a page, the order in which the content on a page loads, and other Platform usage data. This information helps us to track and understand how you use our Platforms and improve the performance and user experience of our Platforms.
Any comments or personal information that you post on public pages (such as social media Platforms), within our Platforms or otherwise, is publicly available and may be viewed, collected and used by others, including Kognitive Networks. Kognitive Networks is not responsible for the accuracy of any information contained in those postings.
Cookies. Cookies are identifiers that we transfer to your mobile device or computer’s storage systems to enable our systems to recognize your mobile device or browser. We and our third party service providers may use cookies on our Platforms to facilitate your ongoing access to and use of our Platforms. For example, we may use cookies to remember your username and password, if you choose to store them. There are two types of cookies we use on our Platforms: session-based cookies and persistent cookies. In addition, we may also allow vendors to use third party cookies for specific purposes on our Platforms. A description of each of these cookies is provided below.
Session Cookies. Session cookies exist only during an online session. They disappear from your mobile device or computer when you close your browser or turn off your mobile device or computer. When you authorize us to do so, we may use session cookies to allow our systems to uniquely identify you during a session or while you are logged in to our Platforms. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Platforms.
Persistent Cookies. Persistent cookies remain on your mobile device or computer after you have closed your browser or turned off your mobile device or computer. When you authorize us to do so, we may use persistent cookies to, among other things, allow our systems to remember you and automatically log you in to our Platforms.
Third Party Cookies. We may also engage third parties who use session or persistent cookies to uniquely identify you via your user credentials during a session while you are logged in to our Platforms. The third party cookies do not collect any personally identifiable information other than the user credentials you provide.
Clear Graphics Interchange Formats (“GIFs”). Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. We or our service providers may use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our emails are viewed and track whether our emails are forwarded.
While most browsers will allow you to block cookies by enabling a Do Not Track header within the browser, our system does not recognize Do Not Track headers. However, we only use cookies as described in this Policy.
If, at any time, you would like to stop receiving marketing emails from us, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 10 business days for us to process marketing email opt-out requests. If you opt-out of receiving marketing emails from us, we still may send you emails about your account or any services you have requested or received from us, or for other customer service purposes. Additionally, you may receive marketing or advertising emails from Kognitive Networks dealers who act independently of Kognitive Networks. Dealers are independent contractors authorized to sell Kognitive Networks services in addition to other services.Kognitive Networks does not control marketing or advertising emails from dealers to Kognitive Networks customers that were developed independently from Kognitive Networks.
Kognitive Networks may use the Information we collect from and about you for any of the following purposes:
In accordance with applicable laws, your Information may be stored and used for the purposes described in this Policy in the United States or in any other country in which Kognitive Networks or its affiliates or service providers conduct operations.
Kognitive Networks may send your Information to third parties, including under any of the following circumstances:
Kognitive Networks has taken certain physical, administrative, and technical steps to safeguard the Information that we collect from and about our customers and visitors to our Platforms. While we seek to ensure the integrity and security of our
network and systems, we cannot guarantee the security of the Information, and we encourage you to take precautions to protect your personal data when you use our Platforms and Services.
You are responsible for maintaining the strict confidentiality of your account password and any Platform login or user ID information, and you shall be responsible for any access to or use of our Platforms by you or any person or entity using your password, login or user ID, whether or not such access or use has been authorized by or on behalf of you.
Our Platforms are for the sole use of Kognitive Networks customers in managing their accounts and the products and services they receive. If you choose to provide access to certain of your account data to third parties, Kognitive Networks cannot be held responsible for any release of account or personal data that occurs as a result of the access that you provide to others.
At times, our Platforms may contain links to third party websites or applications, including third party products or services. Any access to and use of such linked products or services is not governed by this Policy, but, instead, is governed by the privacy policies or terms of use of those third parties, even though some of these other products or services may be co-branded with us. We are not responsible for the information practices of such third parties.
California residents may request a list of all third parties to which we have disclosed certain Information about you for the third party’s direct marketing purposes. Kognitive Networks does not currently disclose any Information to third parties for their direct marketing purposes.
If you have an account for our Services, you may sign into your account and update your personal information contained in the account.
We do not intend for our Platforms or Services to be used by children under the age of 13, nor do we seek to collect information about children under the age of 13. If you are under the age of 13, please do not provide us with information and do not use our Platforms or Services. We encourage parents or legal guardians to talk with their children about the potential risks of providing information over the Internet.
Kognitive Networks may amend this Policy from time to time. When we do, we will post the change(s) on our Platforms. If we make any material changes that are adverse to you in the way we use or disclose the Information you provide to us, we will provide appropriate notice toyou.
If you have any questions that you would like to ask about this Policy or about our handling of your Information, please contact us at [email protected] or 1-800-453-1324.
Last Updated: May 11, 2020